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Virgin Mobile Canada Prepaid Phone Plans
Overview
Virgin Mobile Canada is an MVNO of the Bell Mobility network. They have won the J.D. Powers & Associates "Highest In Customer Satisfaction With Prepaid Wireless Service" two years running.
Pros: Virgin Mobile Canada offers a number of plans to fit most budgets and call frequencies. They are competitive with most other Canadian providers.
Cons: Phones can run rather expensive.
Plans: Virgin Mobile Canada has six by-the-month prepaid options. The 10 dollar plan buys a per-minute rate of 10 cents. There are three 20 dollar plans, one that provides a 10 cents per minute rate plus unlimited text messaging, another provides 200 anytime minutes, and the last provides 1,000 night and weekend minutes plus a 10 cents per minute anytime rate. The 30 dollar plan provides 100 anytime minutes and 1,000 evening and weekend minutes. The 40 dollar plan provides 100 anytime minutes and unlimited evening and weekend minutes. There are also four per-day and per-minute plans. For 1 dollar per day customers can get either unlimited local incoming calls or unlimited evenings and weekends. For 2 dollars per day customers get unlimited text messaging, unlimited incoming local calls, and unlimited evenings and weekends. The per-minute rate otherwise is 30 cents per minute for all per-minute and per-day plans. Evenings run from 7 p.m. to 7 a.m.
Read more about Virgin Mobile plans
Customer Service: Customer service is available via a toll free number Monday through Saturday, 9 a.m. to 9 p.m. local time, and Sunday 10 a.m. to 7 p.m. local time. Customer service can also be contacted via e-mail.
Credit Check: None
Contract: None
Payment Options: You can top up your Virgin Mobile Canada account with a credit or debit card, or with a refill card.
Text and Picture Messaging: All incoming text messages are free. Text messages to anyone in Canada and the U.S. are 15 cents each. You can also get a bundle: Unlimited texts for 15 dollars, 2,500 texts for 10 dollars, 100 texts for 5 dollars, or 30 texts for 3 dollars. The unlimited and 2,500 text plans are not available with by-the-month plans. International text messages are 20 cents.
Data Plans: Virgin Mobile Canada offers unlimited mobile web for 7 dollars per month. Pay per use is billed at one dollar for every 20 pages viewed (5 cents per page viewed).
Downloadables: Ringtones, wallpaper, and music are available for varying fees. Some multimedia are subject to a 10 cents per day fee, but only on days you use it.
International Calling: International Calling rates are available. Call customer service for rates to specific countries.
Roaming Charges: There are no roaming charges with Virgin Mobile Canada because phones will not have reception outside of the Virgin network.
Calling Features: Voicemail, caller ID, call waiting, conference calling, and call forwarding are available at no extra charge.
Activation Fee: There is no fee to activate your Virgin Mobile Canada account.
Long Distance: Virgin Mobile Canada charges 30 cents per minute plus normal airtime for long distance calls within Canada and to the U.S.
411 Calls: Directory assistance is available for an additional charge. Call customer service for rates.
Earliest Minute Expiration: Virgin Mobile Canada minutes expire according to the denomination in which they were bought. A 15 dollar top up expires in 45 days. A 25 dollar top up expires in 90 days. A 50 dollar top up expires in 120 days. Top ups of 100 dollars or more expire in one year.
911 Calls: Different provinces incur different monthly 911 fees, ranging from 38 to 53 cents per month.
Phones: Virgin Mobile Canada offers its entire line of contract phones, including smartphones, for prepaid customers. These phones can get pricey with no commitment. Virgin does, however, carry a number of phones more fit to a prepaid budget. They also carry a number of refurbished phones.
Some Available Cell Models: Motorola KRZR K1m
Samsung M320
LG Musiq
LG Rumor
Samsung Link
Coverage Map: View the Virgin Mobile Canada coverage map.
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| Ghislain Leroux | 4/8/2009 |
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| I have got my SCH-R610 only yesterday but I'm so far pleased with the result. I have a couple of problems but in every case, the problem was me doing something wrong. The biggest real bug I've seen so far is that to get your phone activated, you have to enter a long hexadecimal serial number... and although the casing (uppercase / lowercase) is not supposed to matter with hex numbers, on their website (virgin mobile canada), it DOES matter. You have to enter the hex digits in UPPERCASE, not lowercase. This is an example of a web programmer who has not done his job properly. No other company will offer you unlimited internet for $7 per month for sure. I can view clip on Youtube as much as I want for $7 per month, use google maps and even use msn live for $7 with a $20/200 minutes plan. (which is more than I need) Long distance calls are another expense but you can buy a long distance call card for $5 that gives you 94 minutes (valid for 30 days) by calling to an 800 number... so why bothering? | |||||||||||
| Ella | 9/20/2008 |
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| I LOVE Virgin mobile! I've been with fido, telus, bell mobility... and this is the best so far. I've been with them since '06 and no complaints so far. Customer service is pretty good. You actually get to talk to someone. I recommend Virgin mobile. | |||||||||||
| Colin | 8/5/2008 |
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| I just got my new Virgin Mobile phone a week ago. I got the LG Rumour. i LOVE how they dont have any stupid system access fees or 911 fees.The plan i have is awsome! i get unlimited texting unlimited nights(7pm to 7am) unlimited weekends 100 anytiume minutesI used to have telus and rogers before that and Bell before that. Virgin Mobile is totally the best i have ever had!They have excellent phones for like 50% less than everyone else sells them for!i LOVE Virgin Mobile! |
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| CharlieHustle | 12/6/2007 |
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| I have been a Virgin Mobile customer for 2 years now. First in the United States and now here in Canada. I would have to say that Virgin is top notch in all areas. They did mess up my billing on a number of occasions, but the call center staff resolved every issue without a fight. Always polite and informative. I would rate them 4 stars due to the number of billing errors.I am on their prepaid plan now in Canada while I evaluate the other major options. I will report back later about my specific experience with that. | |||||||||||
| grimbsby | 12/6/2007 |
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| The pricing is great, no catches as far as my service options, easy to add new minutes to my phone and it is running on the Bell network!There are no negatives that I can see. I have nothing but good things to say about Virgin and I vote 5 stars. | |||||||||||
